*Updated on September 6th, 2020
1st, 2nd and 3rd Party Data Collection
At natureswildberry.com we only collect your email if you choose to sign up for promotions and we will never sell your email once collected. If you wish to have us delete your email from our records please contact us [email protected] with the email you'd like removed. Some information regarding your visit to our site will be automatically collected via Google analytics, however we only use this data understand our website traffic as a whole and know nothing about any individual that has visited our site other than the country of origin and the clicks , keeping you identity anonymous. Other than this, we do not collect nor sell any data from your visit to our site for any reasons.
Returns, Refunds and Refusal of Service
•We accept refunds within 30 days of purchase for domestic and 60 days for international orders
•If there is an issue with your product being damaged or defective we will replace your order within 30 days of purchase (60 days for international) with proof damage or defect with picture and explanation via email or social media direct message.
•For both refunds and returns, we will not be able to process the refund or send a replacement until we receive the original order in question which must be shipped back at the cost of the customer for both domestic and international.
•To qualify for returns the product must remain unopened.
•Should an order be deemed suspicious by our team for any reason we have the right to refuse service and refund the buyer at our discretion.
We usually are able to ship orders same day if they're placed before 3pm Pacific Time, Monday through Friday, U.S. National Holidays excluded. If an order is placed past 3pm Pacific Time, then the order will go out the following business day and not exceeding 2 business business days. We ship domestic orders via 1st Class USPS and international orders via UPS Priority, unless otherwise requested by customer, which could result in a change of shipping cost.
You may contact us anytime via email, text, whatsApp or phone using the information below.