“I love the berry! I use it all the time, its a great way to cut out sugar and still enjoy sweets.”
At Natures Wild Berry, we want to ensure that you have the best shopping experience possible.
After placing your order, please allow up to 2 business days for processing. Once your order has been processed, we will provide you with a tracking number so you can track your shipment.
If you need to make a return, you have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Please contact us at juliano@natureswildberry.com to initiate a return.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
If your item is damaged, defective, or if you receive the wrong item, please contact us immediately upon receipt of the package, and we will work with you to make it right.
Please note that we cannot accept returns on certain items such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.
If you want to exchange your item for a different product, the fastest way to do so is to initiate a return and place a new order for the desired product.
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or not. If approved, we will automatically refund your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at juliano@natureswildberry.com.